FAQs

 

Q. Can I view my certificates/policies online?

Yes, you can view your certificates/policies by creating an online account using the First Time User link in the Customer Login section at the top of this page. After creating your online account, any certificates/policies on which you are the owner and the insured will automatically be connected and viewable in your online account.

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Q. How do I create an online account?

To create an online account click on the First Time User link in the Customer Login section at the top of this page. You will then need to provide a unique user name, a valid email address, and a password, along with answering 4 security questions. After acknowledging the Terms and Conditions, click the Next button to continue.

On the next screen you will need to provide the last four digits of your social security number, your date of birth, and your mailing zip code, then click the Submit button. Once your information has been connected in our systems, you will be prompted to login using the user name and password you created.

Upon login, you will see the certificates/policies on which you are the owner and the insured.

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Q. Why can’t I see all of my certificates/policies?

Currently, the only certificates/policies available are those where the member is the person insured and is also the owner. For example: Jane Doe has $50,000 of life insurance coverage on herself. She applied for the coverage and is the owner. Jane will see this certificate/policy information on the member website. Jane Doe also owns $25,000 of life insurance coverage on her son. Because Jane is not the insured, she will not see this certificate/policy on the member website.

Information on certificates/policies that are lapsed (inactive due to not paying premiums) over 45 days will not be available.

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Q. Why am I getting a message that states my member information is not found?

This means the site was unable to find your records based on the information you entered in your profile. To make sure that we have the correct information for you on file and to resolve this issue quickly, please contact Customer Service at 1-800-225-3108, or use the Contact Us option at the top of this page and include your name, certificate/policy number(s) and request.

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Q. How can I make premium payments online?

You can make a one-time, non-recurring premium payment from your checking or savings account after creating an online account. Login to your account from the Customer Login section, then click on the Payments tab at the top of the screen. Complete the online form and then click the Submit button.

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Q. How can I set up recurring automated premium payments?

You can have your payments automatically withdrawn from your bank account on a recurring basis for certificates/policies which you are both the owner and the insured. This is very convenient, eliminates late payments and may be eligible to receive a premium discount. Login to your account from the Customer Login section and choose the Forms tab at the top of the page; fill out the Pre-Authorized Payment Plan Form completely; print it; get the appropriate signature(s) for the account and mail it to Woodmen of the World.

If you need assistance, contact your Representative or Customer Service at 1-800-225-3108. You can also use the Contact Us option at the top of this page if you have any questions.

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Q. How can I change my beneficiary? Can you email me this form?

To change your beneficiary for certificates/policies which you are both the owner and the insured, login to your account from the Customer Login section at the top of this page, then click the Forms tab at the top of the page; fill out the Beneficiary Change Form completely; print it; get the appropriate signature(s) and mail it to Woodmen of the World.

If you need assistance, contact your Representative or Customer Service at 1-800-225-3108. You can also use the Contact Us option at the top of this page if you have any questions.

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Q. How can I change my bank account? Can you email me this form?

As the owner or payor of a certificate/policy you can login to your account from the Customer Login section at the top of this page, then click on the Forms tab at the top of the page and download the Pre-Authorized Payment Plan Form. Fill the form out completely with the new bank account information; print it; and mail it to Woodmen of the World.

You can also contact your Representative, Customer Service at 800-225-3108, or e-mail us with your name, certificate number(s) and request.

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Q. How can I change my address?

As the owner of the certificate/policy you can login to your account from the Customer Login section at the top of this page and complete the online Change of Address Form. Choose the Change Address/Phone link in the right column, enter the new information and select Save Changes to submit it. For assistance, contact Customer Service at 1-800-225-3108.

You can also contact your Representative, Customer Service at 800-225-3108, or complete the Update My Information form with your name, certificate number(s) and request.

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Q. What is Woodmen's mailing address?

Woodmen of the World/Omaha Woodmen Life Insurance Society
1700 Farnam Street
Omaha, NE 68102

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Q. How can I change my name on my certificate?

As the owner of the certificate/policy you can login to your account from the Customer Login section at the top of this page, choose the Forms tab at the top of the page; then select the Name Change Form to download it. Fill out the Name Change Form completely; print it; provide the appropriate signatures and mail it to Woodmen of the World.

If you need assistance, contact your Representative or Customer Service at 1-800-225-3108. You can also use the Contact Us option at the top of this page if you have any questions.

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Q. How can I find out about my certificate?

If you are the owner and the insured on the certificate/policy, you can create an account to view your certificates/policies online. To create an online account follow the steps in How do I create an online account? Upon login, you will be able to view your certificate/policy information.

If you need assistance, contact your Representative or Customer Service at 1-800-225-3108. You can also use the Contact Us option at the top of this page if you have any questions.

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Q. How can I become a Woodmen member?

For information on becoming a Woodmen member, you can call Customer Service at 800-225-3108 or contact us with your name, address, phone number and best time to call you.

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Q. I no longer smoke or have never smoked. How can I get this changed on my certificate?

As the owner of the certificate you can contact your Representative or Customer Service at 800-225-3108. You can also use the contact us form. Be sure to provide your name, address, phone number and your request to change to a non-tobacco user. We will then mail you the form and instructions that you will need to complete and return to us by mail.

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Q. Does Woodmen offer a College Savings Plan?

Yes, College Savings Plans are available through our subsidiary, Woodmen Financial Services. Your Woodmen Registered Representative can provide information on the various plans available. For more information, you can also call 800-328-2968 ext. 57040, visit the College Savings page of woodmen.org or contact us by using our email form. Please provide your name, address, phone number, best time to call and request information on College Savings Plans.

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Q. How do I file a death claim?

You can contact your Representative, Customer Service at 800-225-3108 or email us by using our contact us form. We will mail you the forms and instructions. You must fill out the form completely and return it to us by mail.

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Q. What are your hours of operation?

Customer Service can be reached at 800-225-3108 and is open from 7:00 a.m. to 6:00 p.m. Monday through Thursday, and 7:00 a.m. to 5.00 p.m. Friday, Central Time. Our Customer Service specialists are available to serve you in English, Spanish or Korean.

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Q. How can I get a copy of my certificate annual report?

As the owner of the certificate/policy you can contact Customer Service at 800-225-3108 or e-mail us using the contact us form. Be sure to include your name, address, phone number and your request to receive a duplicate annual report.

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Q. When do certificate annual reports for traditional and Universal life insurance, and annuities get mailed?

Traditional and Universal Life certificate statements are mailed each year by the 15th day of the anniversary month. Annual Reports are mailed each January for all annuity certificates. Mid-year reports are mailed in July for the following types of Annuity certificates with values of $5,000 or more: Flexible Premium Deferred Annuity; Single Premium Deferred Annuity; Non-Life Single Premium Immediate Annuity. These include Basic Annuities, IRAs, ROTHs, SIMPLEs, SEPs and TSAs.

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Q. How can I get Woodmen's Discount Prescription Drug Card?

The owner of the certificate/policy can call 877-223-4244 or e-mail us using our contact us form. Be sure to include your name, address, phone number and certificate number, if possible.

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Q. How can I get information on a deceased relative for genealogy purposes?

Due to federal and state privacy laws, Woodmen will not disclose the personal information of deceased individuals unless it is in relation to a claim or a potential claim. You may be able to find information about a deceased relative from the Family Search Centers, including the Family History Library in Salt Lake City, Utah. Their telephone number is 1-800-406-1830.

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Q. How can I order a duplicate tax form?

As the owner of the certificate you can contact Customer Service at 800-225-3108 or e-mail us using the contact us form. Be sure to provide your name, address and phone number, and request a duplicate tax form.

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Q. When will I receive my tax information?

The 1099 forms are mailed each year no later than January 31. You can also contact Customer Service at 1-800-225-3108 or e-mail us for tax information.

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Q. How can I request a copy of my certificate?

As the owner of a certificate/policy you can contact your Representative or Customer Service at 800-225-3108.

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More Questions?

Woodmen of the World's Customer Service Specialists are available to answer your questions.

Call 1-800-225-3108, or email us.

Customer Service Center Hours:
7:00 a.m. – 6:00 p.m. Mon. – Thurs.
7:00 a.m. – 5:00 p.m. Fri.
(Central Time)

Our Customer Service specialists are available to serve you in English, Spanish and other languages.